Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

10 days

Refund or Replacement

Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc...

10 days

Refund, Replacement or Exchange

Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...

14 days

Refund, Replacement or Exchange

Medicine (Allopathy & Homeopathy)

2 days

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing

7 days

Refund or replacement

Books (All books)

Sports Equipment (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipment (Home Gym combos, dumbbell etc.)

Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)

10 days Replacement only

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple & Google phones),

Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

Furniture - Hammock Swing & Stool

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile – Apple & Google phones

Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)

7 days

Replacement only

Furniture, Large appliances

Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only

10 days

Replacement only

Returns on products that require installation will only be accepted if they are done by the brand's authorised staff.

We may troubleshoot your product using online tools, over the phone, or through an in-person technical visit to assist you in resolving issues with your product.

If a problem is discovered during the Returns Window, the same model will be replaced at no additional cost. You will be directed to a brand service centre to fix any following difficulties if no defect is confirmed or the issue is not diagnosed within 10 days of delivery or installation, whichever comes first.

In any case, only one replacement shall be provided.

Grocery - (Dairy, Bakery, Fruits and Vegetables)

2 Days Refund Only

Grocery - (Remaining items under grocery)

10 days

Refund only

Ordered fruits and vegetables will only be delivered on the first attempt. We will not attempt to deliver your fruits and vegetables again if you miss your slot, in order to ensure that you receive fresh produce. If you miss your slot, the rest of your groceries from Supermart will be delivered by reattempt.

Try & Buy

10 days

Refund only

This policy will be applied on a case-by-case basis (geographical coverage, product, customer and time periods).

Benefits from Try & Buy will only apply if the product was purchased when it was on Try & Buy. Otherwise, the ranking will be subject to the standard category regulation. In any scenario, there will only be one replacement available.

No Questions Asked

10 days

Refund or replacement

Customers can easily request product returns using the Platform, subject to product validations at the time of pickup and fraud prevention systems.

This policy will only apply if the product was purchased at the time when the policy was in effect. If such is not the case, the policy outlined here will apply to the order. It is clarified that under this Policy, a customer may only seek a one-time replacement, subject to the other limitations set forth herein.

Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes

a. product undelivered

b. product/accessories missing

c. wrong product/accessories delivered

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.